Email sales@bottleneckonline.com and a person will read it. Include your order number if the question is about a licence or a payment.
Billing and refunds are handled by Paddle, our merchant of record — you can also contact them directly at paddle.net using the order number on your receipt.
Check your spam folder — the email carries a licence key and filters sometimes object. If it is not there, have it sent again using the address you bought with. The key was issued whether or not the email reached you.
Email us with the address you bought with, or the order number from your Paddle receipt, and we will reissue it. There is no account to log into — the key is the licence, which is why it is worth keeping somewhere safe.
Almost always a copy-and-paste problem: a missing character at either end, or a line break introduced by an email client. Copy it again straight from the email, including everything between the start and the end with no spaces. If it still fails, send us the key and we will check it against what we issued.
A renewal only issues when the existing key you supplied verifies. If it was mistyped, or belonged to a different tier from the renewal you bought, nothing is minted — and you have still paid. Email us the order number and we will either issue the right key or refund it.
Yes. Nothing is tied to hardware. Install on the new machine and paste the same key.
Some hardware details are only readable with elevation. You can decline — the scan still runs and reports what it could reach, and says which parts it could not.
Expected scores come from published relative performance anchored to measured hardware, so unusual configurations can sit outside the model. Export the report and send it to us — that is genuinely how the reference data gets better.
In %LOCALAPPDATA%\Bottleneck\history, or beside the executable in portable
mode. They never leave the machine. Note that scan files record the machine's own IP
address, subnet and gateway, so treat a shared estate folder as inventory data.
Settings → Updates. The application then works entirely offline on the dataset it shipped with; findings stay accurate, but newly released hardware may not be recognised.
An exported report tells us far more than a description does, and it never contains your licence key.
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